How people can be really benefit by cooperation with ZL ?

Answer:

By cooperation with manufacturer, customer can get best cost price, latest technology, strictly controlled quality, continuously technology innovation, latest fashion embroidering, machine trouble shooting, fashion design development, as well as AI punching software for new beginner, one stop solution for embroidering full procedure.

Question 5:

How about warranty and guarantee for machine ?

Answer:

For all electronic cards and components, its covered one year warranty and guarantee( if physically damage or wrong wiring connection will be exempt).

For mechanical parts covered three years warranty and guarantee ( wear parts like needle, pressure foot, rotary hook, bobbin case will be exempt).

Guarantee spare parts replacements charge will be paid by customer suppose if any needs.

Question 5:

In case if any machine break down and can not work ?

Answer:

Usually embroidery machines you buy from us rarely break. Sometimes they might need a tune-up or there might be a more complex problem. Either way, each new machine comes with a qualified standard. Plus, all of our customers enjoy free over-the-phone or mail support for the life of their equipment, even beyond the warranty. We estimate that about 95% of issues are easily taken care of over the phone. Or by some technical manual or video to guide customer out of problem.

Question 6:

Where do I get accessories and replacement parts after warranty period ?

Whether you have a used or new embroidery machine,after providing machine serial number as well as required spare parts model number & photo. All parts will be provided at a cost rate for service support purpose only.

Question 7:

Where do I get accessories and replacement parts after warranty period ?

Whether you have a used or new embroidery machine,after providing machine serial number as well as required spare parts model number & photo. All parts will be provided at a cost rate for service support purpose only.

Question 8:

What kind of accessories package is available from ZL ?

For businesses just starting out, we recommend getting the Start Up Kit. It comes with all the essentials accessories. For typical and special embroidering requirement, we can provide special accessories as well as software at factory price.

Question 9:

How about stitch quality if compared with Tajima, Barudan, Embroidery Machine ?

Stitch quality originates from strict quality management system on mechanical parts as well as assembly, advanced and power software and controller ( 32 bits controller system can sure stitch precision), advanced frames detector (its mainly detects the motion accuracy of the frame, the motion coordination between the frame and the spindle, and the motion consistency of different positions of the frame. QC + Advanced controller + Advanced Detecting facility + strict design testing, which guaranteed our machine stitch quality and perfect finishing.

Question 9:

How about stitch quality if compared with Tajima, Barudan, Embroidery Machine ?

Stitch quality originates from strict quality management system on mechanical parts as well as assembly, advanced and power software and controller ( 32 bits controller system can sure stitch precision), advanced frames detector (its mainly detects the motion accuracy of the frame, the motion coordination between the frame and the spindle, and the motion consistency of different positions of the frame. QC + Advanced controller + Advanced Detecting facility + strict design testing, which guaranteed our machine stitch quality and perfect finishing.

Question 10:

Can I start custom apparel business with an embroidery machine and earn money ?

Covid-19 will badly affect humankind living style as well as shopping way. Working at home or personnel studio, and accepting community customs apparel order door to door will be the trend of most small shopping tailor. Which guarantee people safety as well as wearing fashion.and anyone you show product samples to will be impressed with the detailed stitching. All you have to do is get your products in front of potential buyers and deliver on your promises, which an embroidery machine will help you do.

Question 11:

How about payment terms ?

Usually we will accept T/T, Irrevocable L/C and West Union.

Question 12:

How about shipment terms? How many days it will be for production from order to be confirmed ?

Usually production will take 7-14 days basis on customer order numbers as well as our production line conditions.

Machine usually shipping by two way, Ocean freight and Air freight. For Ocean freight, it include FCL(full container loading) and LCL (less container loading).

LCL Shipping: its small number of order shipping way. Can saving some freight charge and expense.

FCL shipping: its for bulk business and all machine will be shipped by one full container.

Air Shipping: for urgency purpose and shipping cost will be a little expensive.

All shipping cost will be prepaid or to be collected under the cost of customer.

Question 13:

How to make beautiful designs for a beginner ?

Our AI software, I-Box can digitize and edit designs with this beginner-friendly software with ease. It can convert logo and imagine to be embroidering designs.

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